Privacy Policy

1. Information We Collect

We may collect personal and business information including:

• Name
• Phone number
• Email address
• Property address
• Project details, notes, and photos you voluntarily provide
• Payment or billing information processed through secure third-party providers
• Website usage information such as browser type, device data, pages visited, and referral sources

2. How We Use Your Information

We may use collected information to:

• Provide estimates and proposals
• Schedule appointments and services
• Communicate regarding your project or requests
• Process payments and invoices
• Deliver customer support
• Improve our website, operations, and customer experience
• Maintain records and comply with legal obligations

3. Payment Information

Payments may be processed securely through trusted third-party payment providers. LL Thompson Remodeling LLC does not store full credit card or sensitive payment information on its own servers.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers such as:

• Scheduling platforms
• Payment processors
• Website hosting providers
• Customer communication software
• Subcontractors or vendors when necessary to complete authorized work

Such sharing is limited to business purposes necessary to serve you.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no online system or transmission method can be guaranteed 100% secure.

6. Cookies & Website Tracking

Our website may use cookies, analytics tools, or similar technologies to improve website functionality, understand visitor activity, and enhance user experience. Cookies do not intentionally collect sensitive personal information.

You may adjust browser settings to disable cookies, though some website features may be limited.

7. Your Rights & Choices

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of applicable data
• Opt out of non-essential communications

To make a request, please contact us using the information below.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect business, legal, or operational changes. Updated versions will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of any revisions.

9. Contact Information

For questions regarding this Privacy Policy, please contact:

LL Thompson Remodeling LLC

office@llthompsonremodeling.com